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Happy-Computing.Net TERMS OF USE, LIMITATIONS OF LIABILITY and CANCELLATION FEES for REMOTE ONLINE, ON-SITE, OR IN-SHOP COMPUTER DEVICE SERVICES 

FREE Diagnosis and Troubleshooting — Never a charge to determine what is wrong or what is needed to get equipment running at peak performance.

Business Hours — Monday to Friday, 9 AM to 4 PM, PST. Closed Weekends and National Holidays.

Discounts — Available to Senior Citizens age 60 and over, and all Wimer/Rogue River residents a 10% discount on all Labor services, Remote Online, On-site and In-Shop services. Discounts cannot be combined.

Legal Owner’s Consent to Secure Remote Online Computer Device Diagnosis and Troubleshooting; On-Site Computer Device Diagnosis and Troubleshooting; or In-Shop Computer Device Diagnosis and Troubleshooting — By scheduling a Secure Remote Online Computer Device Diagnosis and Troubleshooting Appointment, or an On-Site Computer Device Diagnosis and Troubleshooting Appointment, or an In-Shop Computer Device Diagnosis and Troubleshooting Appointment with Happy-Computing.Net online computer services at www.happy-computing.net, it is understood that the Legal Owner has given their authorization to Happy-Computing.Net and their Service Technician to perform a Computer Device Diagnostic Evaluation and any necessary troubleshooting measures on the computer equipment device indicated by Legal Owner when scheduling their Computer Device Diagnosis and Troubleshooting session appointment. Legal Owner agrees that this Diagnosis is for the purpose of determining the cause of computer device malfunction and performance concerns, and to establish the necessary steps needed to repair and/or service specified computer device. In no case will repairs and/or service be begun without prior authorization from Owner or Owner’s Agent.

Legal Owner’s Responsibility prior to Secure Remote Online, On-Site, or In-Shop Computer Device Diagnosis and/or Computer Services — Legal Owner understands and agrees that it is their responsibility to back-up their data prior to the Happy-Computing.Net Technician performing a Diagnostic Analysis and/or Computer Services on their computer device. This means all data, software, music, photos, "information" or any other files stored on their computer's hard disk drive(s), and/or on any other storage devices they may have. Legal Owner also acknowledges and agrees that Happy-Computing.Net shall not be responsible under any circumstance at any time during either the Diagnostic and Troubleshooting session and/or Computer Services session for any loss, alteration, or corruption of any data, files, "information", and/or software stored on their computer's hard disk drive(s) and/or on any other storage devices they may have.

Legal Right to Access & Install Device Software during a Secure Remote Online, On-Site, or In-Shop Computer Device Diagnosis and/or Computer Services — If any aspect of the Secure Remote Online, On-Site, or In-Shop Computer Service being performed by a Happy-Computing.Net Service Technician involves accessing or transferring data, software, music, "information" or any other files stored on the hard disk drive(s) and/or on any other storage devices of the computer device being serviced, Legal Owner/Agent represents that they themselves have the legal right to access, copy, and/or use any such data and to permit Happy-Computing.Net and its Technicians to do so on their behalf, and authorize such use by the Happy-Computing.Net Service Technician conducting the Secure Remote Online, On-Site, or In-Shop Computer Service session. Legal Owner/Agent also agrees that if any Secure Remote Online, On-Site, or In-Shop Computer Service appointment involves installing software on the hard disk drive(s) and/or on any other storage device of the computer device being serviced during a scheduled Secure Remote Online, On-Site, or In-Shop Computer Service appointment, they have the legal right to agree to the terms of any applicable software license and authorize the Happy-Computing.Net Service Technician to accept such terms on their behalf in performance of these Secure Remote Online, On-Site, or In-Shop Computer Services.

Limitations to Secure Remote Online, On-Site, or In-Shop Computer Device Diagnosis and/or Computer Services — The www.happy-computing.net Service Technician reserves the right to refrain from providing any or all computer services on the basis that the minimum system requirements (Windows© XP and/or Apple© Macintosh© Power PC©) are not met, or software, passwords, key codes, or other necessary information and/or equipment is not available at the time of the scheduled service, or, other requirements of the customer are unusual, or extensive, and beyond the scope of the originally scheduled Secure Remote Online, On-Site, or In-Shop Computer Service Session, as reasonably determined by the Happy-Computing.Net Service Technician.

Limitation Of And Release Of Liability — By signing the document entitled "LEGAL OWNER/AGENT’S AUTHORIZATION AND CONSENT TO SPECIFIC DEVICE DIAGNOSIS, AND/OR SERVICE, AND/OR REPAIR" prior to the commencement of services by the Happy-Computing.Net Service Technician, Legal Owner or Owner’s Agent affirmatively releases and holds harmless Happy-Computing.Net and its Service Technicians from and against any loss, liability, or damage that Legal Owner or Owner’s Agent may suffer, including but not limited to the loss of any data and/or the non-functioning of any component or element of the computer device identified during the scheduling of this Secure Remote Online, On-site, Or In-Shop Service appointment, which results from any action taken by Happy-Computing.Net and its Service Technician in performing the action of authorized Diagnosis and/or Computer Services.

Legal Owner or Owner’s Agent further acknowledges that under no circumstances shall Happy-Computing.Net and its Service Technicians be liable to Legal Owner or Owner’s Agent or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expenses, costs, lost profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to, the services provided by Happy-Computing.Net and its Service Technicians, or out of the installation, deinstallation, use of, or inability to use the computer device and any associated networks, (identified during the course of appointment scheduling of this Secure Remote Online, On-Site, or In-Shop Computer Service appointment), which result from the services provided by Happy-Computing.Net and its Service Technicians to Legal Owner or Owner’s Agent or any other person or their business. Happy-Computing.Net and its Technicians will under no circumstances be liable for any special, indirect, incidental, or consequential damages resulting from services provided, including but not limited to costs of recovering any program or data, or any loss of business, profits, and/or revenue.

Cancellation Policies
On-Site Service — On-site Services must be cancelled no later than 24 hours before the scheduled service appointment. All On-Site service appointments which are not cancelled 24 hours prior to the scheduled appointment will incur a $150.00 non-cancellation penalty, which must be paid up front in full before any work is begun and/or Services are completed by happy-computing.net.

Secure Online Computer Services via Internet —We request 24 hours advance notification cancellation. Rescheduled appointments on a first come, first served basis.

Fees ­— Payment is due at completion of Service(s).
Secure Remote Online Computer Support Services:  $85.00 per hour
On-Site Computer Support Services:  $125.00 per hour, (1 hour minimum)
In-Shop Computer Hardware Services:  $120.00 per hour; $25.00 every 1/4 hour
On-Site Computer Hardware Services:  $150.00, (1 hour minimum).

“Out of Service Area Trip Fees”: On-Site Services including Free Diagnosis, whose physical addresses are outside of the boundaries of the City of Rogue River, Oregon will incur an "Out of Service Area Trip Fee". "Out of Service Area” Trip Fees are due at time of service.

Out of Service Area Trip Fees:
Cities of Grants Pass and Gold Hill:   $15.00
Cities and areas known as Central Point, Sam's Valley, Medford, White City, Murphy, and Phoenix:  $25.00  
Cities and areas known as Talent, Ashland,Jacksonville, The Applegate, and Eagle Point:  $35.00

Acceptable forms of Payment — Payment can be made in either Cash, local bank-issued personal checks, and Travelers checks. Payments made via Debit or Credit Cards will be invoiced via Email and processed on-line through PayPal®.

Satisfaction Guarantee — All work is backed by a 30 Day Satisfaction Guarantee. Read Guarantee here. 

Questions or comments about happy-computing.net or this Website — Please use the "CONTACT US" form found on every page of this website, to notify us about any questions concerning this website, or send Email to support (at) happy-computing.net.

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 Disclaimer — www.happy-computing.net reserves the right to change these "TERMS OF USE, LIMITATIONS OF LIABILITY, and CANCELLATION POLICIES at any time without notification.